Frequently Asked Questions
What should I do if earbuds can't be charged?
Step 1: Ensure the charging case is fully powered and that any protective films have been removed from the earbuds. Step 2: Insert the earbud into the charging case and check the indicator light. If it illuminates briefly (≈1 second), the earbud’s battery may be fully depleted—let it charge for about one hour. If the indicator light remains off, clean the charging contacts and try again. If the issue persists, the earbuds may be faulty. Please return the product to us for a replacement as soon as possible.
What should I do if the case can't be charged?
Step 1: Ensure the power adapter and USB‑C cable are properly connected. Step 2: Try charging another device with the same charger; if it fails, the charger or cable may be defective. Step 3: Use a different charger and cable on the case—if it still doesn’t charge, the case may be defective. Please return it to us to arrange a replacement as soon as possible.
How to solve the problem if earbuds drain very fast?
Step 1: Fully charge your earbuds before use. Step 2: Check battery levels via the oraimo Sound app. Note: playtime varies with volume and content. If battery life is significantly shorter than expected, the earbuds may be faulty—please contact us to arrange a replacement.
I can’t find the Bluetooth name on my device. How can I fix it?
Step 1: Fully charge the case. Step 2: Remove any protective films and recharge earbuds in the case for ~30 minutes. Step 3: Open the case lid, then watch the indicator light: (1) Rapid blinking = pairing mode — delete old Bluetooth entries and turn on Bluetooth again. (2) Slow pulsing = connected to another device — reset by double‑tapping one earbud and holding until six beeps are heard. Step 4: Search for “oraimo SpaceBuds” in your device’s Bluetooth list.
What should I do if the earbuds can't connect to my device?
Step 1: Fully charge the case. Step 2: Remove protective films and recharge earbuds for ~30 minutes. Step 3: Remove any “oraimo SpaceBuds” entries from Bluetooth history and restart phone Bluetooth. Step 4: Reset earbuds by double‑tapping any earbud and holding for six beeps. Step 5: Search again for “oraimo SpaceBuds” on your phone.
My product still connects to the device even in the case with the lid closed. How can I solve it?
Step 1: Ensure the case lid is fully closed. Step 2: Clean charging contacts on both earbuds and case. Step 3: Reset earbuds by double‑tapping either earbud and holding until six beeps. If the issue persists, the earbuds may be defective—please return them to us for a replacement promptly.
How to solve the issue that the sound from my product is low?
Step 1: Make sure your phone isn’t muted—raise phone volume, then adjust earbuds' volume. Step 2: Check speaker mesh for debris; clean gently if necessary. Step 3: Verify that volume synchronization on your phone is enabled.
How to solve the issue if there is abnormal noise from my product?
Step 1: Try a different song or device to check if noise persists. Step 2: Clean any debris from speaker holes. If abnormal noise continues, the earbuds may be defective—please return them for a replacement.
The sound volume on the left earbud is different from the right earbud. How can I fix it?
Step 1: Play a different song to test if volume balances. Step 2: Adjust how you wear the earbuds. Step 3: Inspect speaker grilles for blockages and clean if needed. If imbalance remains, the earbuds may be faulty—please return them for a replacement.
How do I fix it when the sound of the product is laggy or intermittent?
Step 1: Keep earbuds within 10 m of your phone. Step 2: Move to a different location or test with another phone to avoid Bluetooth interference. Step 3: Place earbuds into the case, close it, wait 15 seconds, then reopen and reconnect. If problems persist, reset earbuds to factory settings.
I can't hear other people clearly. How can I fix it?
Step 1: Ensure your phone isn't muted—raise phone volume, then adjust earbuds' volume. Step 2: Clean speaker holes if blocked. Step 3: Check volume sync on your phone. Step 4: On your device, go to Settings → Bluetooth → select “oraimo SpaceBuds” → enable “Use For Media Audio.”
How can I fix it once the Noise cancellation effect is not good?
Step 1: Confirm you're in Noise Cancellation mode—press & hold any earbud for 1 s or use the oraimo Sound app. Step 2: Maximize ANC level via the app slider or double‑tap & hold for 3 s to reset. Step 3: Ensure eartips fit snugly—try a different size if needed.
I can't activate ANC mode or Transparency mode. What should I do?
Step 1: Press & hold any earbud for 1 s to switch ANC modes. Step 2: Ensure the oraimo Sound app is updated—toggle modes via the app. If it still fails, reset earbuds to factory settings.
How can I fix it when the touch control doesn't work well?
Step 1: Tap the correct area per manual. Step 2: Verify touch settings in oraimo Sound app; reset by double‑tapping & holding for 3 s if needed. Step 3: Keep fingers and touch areas clean & dry. Step 4: Try faster taps (under 600 ms gap) if double‑ or triple‑tap isn’t responding.
How to solve the issue if Smart chat mode doesn't work well?
Step 1: Ensure Smart Chat is enabled in the app. Step 2: Fit eartips snugly. Step 3: Clean microphone openings. Step 4: Speak louder. Step 5: Test with longer prompts like “Hello, oraimo!”
What should I do when the wide area tap function doesn't work well?
Step 1: Enable wide area tap in the app. Step 2: Tap in the correct area near your ear per manual. Step 3: Adjust earbud fit. Step 4: Avoid interfering activities (chewing, swallowing, loud environments).
How to customize my voice prompts?
Step 1: Install the latest oraimo Sound app. Step 2: Allow mic access. Step 3: Follow app instructions to record prompts. Step 4: Pause music and calls during recording. Step 5: Keep mouth ~25 cm from phone mic.
What can I do when the customized voice prompt is not clear?
Step 1: Record in a quiet place. Step 2: Maintain ~25 cm distance from device mic. Step 3: Ensure phone mic works properly.
How to change the lighting effect?
Step 1: Install the latest oraimo Sound app. Step 2: In the app’s Lighting Effect section, select desired pattern. Step 3: Ensure earbuds are in the case. (Note: lighting won’t activate if case battery is low—charge until indicator is medium or high.)
What should I do when other people can't hear me clearly during the call?
Step 1: If using one earbud, return the spare to the case. Step 2: Clean the microphone holes. Step 3: Wear earbuds properly, avoiding skin contact over mics.
What can I do if there is no sound from my product?
Step 1: Check power adapter and USB‑C cable are connected. Step 2: Try charging another device with same setup—replace faulty charger/cable. Step 3: Use a different cable/charger with the case—if no sound still, it may be defective. Please return it to us to arrange a replacement as soon as possible.